Rekapitulasi Data Survey Kepuasan Masyarakat Unit Pelayanan (Akademik) Legalisasi Dokumen. MADRASAH ALIYAH NEGERI 1 BANTUL Tahun 2025
| No Responden | Pertanyaan | Total | |||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | |||||||
| 1 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |||||
| 2 | 3 | 4 | 3 | 10 | |||||||||||
| 3 | 3 | 3 | |||||||||||||
| 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |||||
| 5 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |||||
| 6 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |||||
| 7 | 4 | 4 | 4 | 3 | 4 | 4 | 4 | 4 | 3 | 34 | |||||
| 8 | 4 | 4 | 4 | 3 | 4 | 4 | 4 | 4 | 4 | 35 | |||||
| 9 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |||||
| 10 | 1 | 2 | 3 | 3 | 1 | 3 | 3 | 2 | 3 | 21 | |||||
| 11 | 4 | 4 | 4 | 3 | 4 | 4 | 4 | 3 | 3 | 33 | |||||
| 12 | 3 | 3 | 4 | 3 | 3 | 3 | 3 | 3 | 3 | 28 | |||||
| 13 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | |||||
| 14 | 4 | 4 | 4 | 3 | 4 | 4 | 4 | 4 | 4 | 35 | |||||
| 15 | 3 | 3 | 3 | 4 | 4 | 4 | 4 | 4 | 4 | 33 | |||||
| 16 | 3 | 3 | 4 | 3 | 3 | 4 | 3 | 3 | 3 | 29 | |||||
| 17 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | |||||
| 18 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |||||
| 19 | 3 | 3 | 4 | 3 | 3 | 3 | 3 | 3 | 3 | 28 | |||||
| 20 | 3 | 3 | 3 | 3 | 3 | 3 | 4 | 3 | 3 | 28 | |||||
| 21 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 42 |
| 22 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | |||||
| 23 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | |||||
| 24 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | |||||
| 25 | 3 | 3 | |||||||||||||
| 26 | 3 | 3 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 34 | |||||
| 27 | 3 | 4 | 4 | 3 | 4 | 4 | 4 | 4 | 4 | 34 | |||||
| 28 | 3 | 3 | 3 | 2 | 4 | 3 | 3 | 3 | 3 | 27 | |||||
| 29 | 3 | 3 | 2 | 3 | 3 | 3 | 3 | 3 | 3 | 26 | |||||
| Total | 95 |
92 |
110 |
85 |
90 |
92 |
92 |
89 |
89 |
834 | |||||
| Rata-Rata Pertanyaan | 3.28 |
3.17 |
3.79 |
2.93 |
3.10 |
3.17 |
3.17 |
3.07 |
3.07 |
28.75 | |||||
| Rata-Rata Unsur | 95 / 1 = 95.00 95.00 / 29 = 3.28 |
92 / 1 = 92.00 92.00 / 29 = 3.17 |
110 / 1 = 110.00 110.00 / 29 = 3.79 |
85 / 1 = 85.00 85.00 / 29 = 2.93 |
90 / 1 = 90.00 90.00 / 29 = 3.10 |
92 / 1 = 92.00 92.00 / 29 = 3.17 |
92 / 1 = 92.00 92.00 / 29 = 3.17 |
89 / 1 = 89.00 89.00 / 29 = 3.07 |
89 / 1 = 89.00 89.00 / 29 = 3.07 |
28.76 | |||||
| Rata-Rata Tertimbang Unsur | 95.00 / 29 = 3.28 3.28 X (1/ 9) 3.28 X 0.11 = 0.36 |
92.00 / 29 = 3.17 3.17 X (1/ 9) 3.17 X 0.11 = 0.35 |
110.00 / 29 = 3.79 3.79 X (1/ 9) 3.79 X 0.11 = 0.42 |
85.00 / 29 = 2.93 2.93 X (1/ 9) 2.93 X 0.11 = 0.33 |
90.00 / 29 = 3.10 3.10 X (1/ 9) 3.10 X 0.11 = 0.34 |
92.00 / 29 = 3.17 3.17 X (1/ 9) 3.17 X 0.11 = 0.35 |
92.00 / 29 = 3.17 3.17 X (1/ 9) 3.17 X 0.11 = 0.35 |
89.00 / 29 = 3.07 3.07 X (1/ 9) 3.07 X 0.11 = 0.34 |
89.00 / 29 = 3.07 3.07 X (1/ 9) 3.07 X 0.11 = 0.34 |
3.20 | |||||
| No | Unsur | Jumlah Pertanyaan | Total Nilai | Nilai Rata-Rata Unsur | Nilai Rata-Rata Tertimbang Unsur |
|---|---|---|---|---|---|
1 |
Persyaratan |
1 |
95 |
3.28 |
0.36 |
2 |
Prosedur |
1 |
92 |
3.17 |
0.35 |
3 |
Waktu Pelayanan |
1 |
110 |
3.79 |
0.42 |
4 |
Kesesuaian Biaya Pelayanan |
1 |
85 |
2.93 |
0.33 |
5 |
Produk Spesifikasi Jenis Pelayanan |
1 |
90 |
3.10 |
0.34 |
6 |
Kompetensi Pelaksana |
1 |
92 |
3.17 |
0.35 |
7 |
Perilaku Pelaksana |
1 |
92 |
3.17 |
0.35 |
8 |
Penanganan Pengaduan, Saran dan Masukan |
1 |
89 |
3.07 |
0.34 |
9 |
Sarana Dan Prasarana |
1 |
89 |
3.07 |
0.34 |
| Indeks Survey Kepuasan Masyarakat | 3.20 ( Baik ) | ||||
| Konversi | 79.89 | ||||
| Mutu Pelayanan | B (Baik) | ||||
Nilai Survey Kepuasan Masyarakat Unit Pelayanan : (Akademik) Legalisasi Dokumen. MADRASAH ALIYAH NEGERI 1 BANTUL Tahun 2025 | ||
Nilai Survey Kepuasan Masyarakat |
(Akademik) Legalisasi Dokumen. |
|
79.89B (Baik) |
Responden | |
Jumlah Responden |
29 Orang |
|
Jenis Kelamin |
Laki - Laki : 17 Orang Perempuan : 20 Orang |
|
Pendidikan |
SD : 5 Orang |
|
SMP : 2 Orang |
||
SMA : 16 Orang |
||
DIII : 0 Orang |
||
SI : 6 Orang |
||
SII : 0 Orang |
||