Rekapitulasi Data Survey Kepuasan Masyarakat Unit Pelayanan (Akademik) Legalisasi Dokumen. MADRASAH ALIYAH NEGERI 1 BANTUL Tahun 2025
| No Responden | Pertanyaan | Total | ||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | ||
| 1 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 2 | 3 | 4 | 3 | 10 | ||||||
| 3 | 3 | 3 | ||||||||
| 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 5 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 6 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 7 | 4 | 4 | 4 | 3 | 4 | 4 | 4 | 4 | 3 | 34 |
| 8 | 4 | 4 | 4 | 3 | 4 | 4 | 4 | 4 | 4 | 35 |
| 9 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 10 | 1 | 2 | 3 | 3 | 1 | 3 | 3 | 2 | 3 | 21 |
| 11 | 4 | 4 | 4 | 3 | 4 | 4 | 4 | 3 | 3 | 33 |
| 12 | 3 | 3 | 4 | 3 | 3 | 3 | 3 | 3 | 3 | 28 |
| 13 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
| 14 | 4 | 4 | 4 | 3 | 4 | 4 | 4 | 4 | 4 | 35 |
| 15 | 3 | 3 | 3 | 4 | 4 | 4 | 4 | 4 | 4 | 33 |
| 16 | 3 | 3 | 4 | 3 | 3 | 4 | 3 | 3 | 3 | 29 |
| 17 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
| 18 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 19 | 3 | 3 | 4 | 3 | 3 | 3 | 3 | 3 | 3 | 28 |
| Total | 65 |
64 |
67 |
58 |
60 |
63 |
62 |
60 |
60 |
559 |
| Rata-Rata Pertanyaan | 3.42 |
3.37 |
3.53 |
3.05 |
3.16 |
3.32 |
3.26 |
3.16 |
3.16 |
29.43 |
| Rata-Rata Unsur | 65 / 1 = 65.00 65.00 / 19 = 3.42 |
64 / 1 = 64.00 64.00 / 19 = 3.37 |
67 / 1 = 67.00 67.00 / 19 = 3.53 |
58 / 1 = 58.00 58.00 / 19 = 3.05 |
60 / 1 = 60.00 60.00 / 19 = 3.16 |
63 / 1 = 63.00 63.00 / 19 = 3.32 |
62 / 1 = 62.00 62.00 / 19 = 3.26 |
60 / 1 = 60.00 60.00 / 19 = 3.16 |
60 / 1 = 60.00 60.00 / 19 = 3.16 |
29.42 |
| Rata-Rata Tertimbang Unsur | 65.00 / 19 = 3.42 3.42 X (1/ 9) 3.42 X 0.11 = 0.38 |
64.00 / 19 = 3.37 3.37 X (1/ 9) 3.37 X 0.11 = 0.37 |
67.00 / 19 = 3.53 3.53 X (1/ 9) 3.53 X 0.11 = 0.39 |
58.00 / 19 = 3.05 3.05 X (1/ 9) 3.05 X 0.11 = 0.34 |
60.00 / 19 = 3.16 3.16 X (1/ 9) 3.16 X 0.11 = 0.35 |
63.00 / 19 = 3.32 3.32 X (1/ 9) 3.32 X 0.11 = 0.37 |
62.00 / 19 = 3.26 3.26 X (1/ 9) 3.26 X 0.11 = 0.36 |
60.00 / 19 = 3.16 3.16 X (1/ 9) 3.16 X 0.11 = 0.35 |
60.00 / 19 = 3.16 3.16 X (1/ 9) 3.16 X 0.11 = 0.35 |
3.27 |
| No | Unsur | Jumlah Pertanyaan | Total Nilai | Nilai Rata-Rata Unsur | Nilai Rata-Rata Tertimbang Unsur |
|---|---|---|---|---|---|
1 |
Persyaratan |
1 |
65 |
3.42 |
0.38 |
2 |
Prosedur |
1 |
64 |
3.37 |
0.37 |
3 |
Waktu Pelayanan |
1 |
67 |
3.53 |
0.39 |
4 |
Kesesuaian Biaya Pelayanan |
1 |
58 |
3.05 |
0.34 |
5 |
Produk Spesifikasi Jenis Pelayanan |
1 |
60 |
3.16 |
0.35 |
6 |
Kompetensi Pelaksana |
1 |
63 |
3.32 |
0.37 |
7 |
Perilaku Pelaksana |
1 |
62 |
3.26 |
0.36 |
8 |
Penanganan Pengaduan, Saran dan Masukan |
1 |
60 |
3.16 |
0.35 |
9 |
Sarana Dan Prasarana |
1 |
60 |
3.16 |
0.35 |
| Indeks Survey Kepuasan Masyarakat | 3.27 ( Baik ) | ||||
| Konversi | 81.73 | ||||
| Mutu Pelayanan | B (Baik) | ||||
Nilai Survey Kepuasan Masyarakat Unit Pelayanan : (Akademik) Legalisasi Dokumen. MADRASAH ALIYAH NEGERI 1 BANTUL Tahun 2025 | ||
Nilai Survey Kepuasan Masyarakat |
(Akademik) Legalisasi Dokumen. |
|
81.73B (Baik) |
Responden | |
Jumlah Responden |
19 Orang |
|
Jenis Kelamin |
Laki - Laki : 12 Orang Perempuan : 14 Orang |
|
Pendidikan |
SD : 4 Orang |
|
SMP : 0 Orang |
||
SMA : 9 Orang |
||
DIII : 0 Orang |
||
SI : 6 Orang |
||
SII : 0 Orang |
||