Data Tabulasi Survey Kepuasan Masyarakat

Unit Pelayanan : (Akademik) Surat Tugas Guru /Pegawai /Siswa

MADRASAH ALIYAH NEGERI 1 BANTUL

Tahun 2024 - Triwulan Ke 3

No Responden Pertanyaan Total
1 2 3 4 5 6 7 8 9
1 4 4 4 4 4 4 4 4 4 36
2 3 3 4 4 4 4 4 4 4 34
3 4 4 4 4 4 4 4 4 4 36
4 4 4 4 4 4 4 4 4 4 36
5 3 3 3 3 3 3 3 3 3 27
Total
18
18
19
19
19
19
19
19
19
 169
Rata-Rata Pertanyaan
3.60
3.60
3.80
3.80
3.80
3.80
3.80
3.80
3.80
 33.8
Rata-Rata Unsur
18 / 1 = 18.00
18.00 / 5 = 3.60
18 / 1 = 18.00
18.00 / 5 = 3.60
19 / 1 = 19.00
19.00 / 5 = 3.80
19 / 1 = 19.00
19.00 / 5 = 3.80
19 / 1 = 19.00
19.00 / 5 = 3.80
19 / 1 = 19.00
19.00 / 5 = 3.80
19 / 1 = 19.00
19.00 / 5 = 3.80
19 / 1 = 19.00
19.00 / 5 = 3.80
19 / 1 = 19.00
19.00 / 5 = 3.80
33.80
Rata-Rata Tertimbang Unsur
18.00 / 5 = 3.60
3.60 X (1/9)
3.60 X 0.111 = 0.40
18.00 / 5 = 3.60
3.60 X (1/9)
3.60 X 0.111 = 0.40
19.00 / 5 = 3.80
3.80 X (1/9)
3.80 X 0.111 = 0.42
19.00 / 5 = 3.80
3.80 X (1/9)
3.80 X 0.111 = 0.42
19.00 / 5 = 3.80
3.80 X (1/9)
3.80 X 0.111 = 0.42
19.00 / 5 = 3.80
3.80 X (1/9)
3.80 X 0.111 = 0.42
19.00 / 5 = 3.80
3.80 X (1/9)
3.80 X 0.111 = 0.42
19.00 / 5 = 3.80
3.80 X (1/9)
3.80 X 0.111 = 0.42
19.00 / 5 = 3.80
3.80 X (1/9)
3.80 X 0.111 = 0.42
3.76
No Unsur Jumlah Pertanyaan Total Nilai Nilai Rata-Rata Unsur Nilai Rata-Rata Tertimbang Unsur
1
Persyaratan
1
18
3.60
0.40
2
Prosedur
1
18
3.60
0.40
3
Waktu Pelayanan
1
19
3.80
0.42
4
Kesesuaian Biaya Pelayanan
1
19
3.80
0.42
5
Produk Spesifikasi Jenis Pelayanan
1
19
3.80
0.42
6
Kompetensi Pelaksana
1
19
3.80
0.42
7
Perilaku Pelaksana
1
19
3.80
0.42
8
Penanganan Pengaduan, Saran dan Masukan
1
19
3.80
0.42
9
Sarana Dan Prasarana
1
19
3.80
0.42
Indeks Survey Kepuasan Masyarakat 3.76 ( Sangat Baik )
Konversi 93.89
Mutu Pelayanan A (Sangat Baik)