Rekapitulasi Data Survey Kepuasan Masyarakat Unit Pelayanan (Akademik) Legalisasi Dokumen. MADRASAH ALIYAH NEGERI 1 BANTUL Tahun 2024 - Triwulan Ke 3
| No Responden | Pertanyaan | Total | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | ||||
| 1 | 4 | 3 | 3 | 4 | 4 | 4 | 4 | 4 | 4 | 34 | ||
| 2 | 3 | 3 | ||||||||||
| 3 | 4 | 4 | 4 | 4 | 3 | 3 | 3 | 3 | 3 | 31 | ||
| 4 | 3 | 4 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 28 | ||
| 5 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | ||
| 6 | 3 | 4 | 4 | 3 | 3 | 4 | 3 | 3 | 4 | 31 | ||
| 7 | 4 | 4 | ||||||||||
| 8 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 9 | 4 | 4 | 4 | 4 | 3 | 4 | 3 | 3 | 4 | 33 | ||
| 10 | 3 | 3 | 4 | 3 | 3 | 3 | 3 | 3 | 3 | 28 | ||
| 11 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | ||
| 12 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | ||
| 13 | 3 | 2 | 3 | 3 | 3 | 3 | 3 | 3 | 2 | 25 | ||
| 14 | 3 | 3 | 4 | 3 | 3 | 4 | 4 | 3 | 3 | 30 | ||
| 15 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 33 |
| 16 | 4 | 4 | 4 | 3 | 4 | 4 | 4 | 4 | 4 | 35 | ||
| 17 | 3 | 3 | 3 | 3 | 2 | 3 | 3 | 3 | 3 | 26 | ||
| 18 | 3 | 3 | 4 | 3 | 3 | 3 | 4 | 4 | 3 | 30 | ||
| 19 | 3 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 35 | ||
| 20 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 33 |
| 21 | 3 | 3 | 3 | 4 | 3 | 3 | 3 | 3 | 3 | 3 | 31 | |
| 22 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 23 | 4 | 4 | 4 | 3 | 3 | 3 | 3 | 3 | 3 | 30 | ||
| 24 | 3 | 4 | 3 | 3 | 3 | 4 | 3 | 4 | 4 | 4 | 4 | 39 |
| 25 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 26 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 27 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 28 | 4 | 3 | 3 | 3 | 3 | 3 | 4 | 3 | 4 | 30 | ||
| 29 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 30 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 31 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 32 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 33 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 34 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 35 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 36 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 37 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 38 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 39 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 40 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 41 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 42 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 43 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 44 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 45 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 46 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 47 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 48 | 3 | 4 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 28 | ||
| 49 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 50 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 51 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 52 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | ||
| 53 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | ||
| Total | 174 |
166 |
174 |
163 |
166 |
168 |
165 |
163 |
167 |
1506 | ||
| Rata-Rata Pertanyaan | 3.28 |
3.13 |
3.28 |
3.08 |
3.13 |
3.17 |
3.11 |
3.08 |
3.15 |
28.41 | ||
| Rata-Rata Unsur | 174 / 1 = 174.00 174.00 / 53 = 3.28 |
166 / 1 = 166.00 166.00 / 53 = 3.13 |
174 / 1 = 174.00 174.00 / 53 = 3.28 |
163 / 1 = 163.00 163.00 / 53 = 3.08 |
166 / 1 = 166.00 166.00 / 53 = 3.13 |
168 / 1 = 168.00 168.00 / 53 = 3.17 |
165 / 1 = 165.00 165.00 / 53 = 3.11 |
163 / 1 = 163.00 163.00 / 53 = 3.08 |
167 / 1 = 167.00 167.00 / 53 = 3.15 |
28.42 | ||
| Rata-Rata Tertimbang Unsur | 174.00 / 53 = 3.28 3.28 X (1/ 9) 3.28 X 0.11 = 0.36 |
166.00 / 53 = 3.13 3.13 X (1/ 9) 3.13 X 0.11 = 0.35 |
174.00 / 53 = 3.28 3.28 X (1/ 9) 3.28 X 0.11 = 0.36 |
163.00 / 53 = 3.08 3.08 X (1/ 9) 3.08 X 0.11 = 0.34 |
166.00 / 53 = 3.13 3.13 X (1/ 9) 3.13 X 0.11 = 0.35 |
168.00 / 53 = 3.17 3.17 X (1/ 9) 3.17 X 0.11 = 0.35 |
165.00 / 53 = 3.11 3.11 X (1/ 9) 3.11 X 0.11 = 0.35 |
163.00 / 53 = 3.08 3.08 X (1/ 9) 3.08 X 0.11 = 0.34 |
167.00 / 53 = 3.15 3.15 X (1/ 9) 3.15 X 0.11 = 0.35 |
3.16 | ||
| No | Unsur | Jumlah Pertanyaan | Total Nilai | Nilai Rata-Rata Unsur | Nilai Rata-Rata Tertimbang Unsur |
|---|---|---|---|---|---|
1 |
Persyaratan |
1 |
174 |
3.28 |
0.36 |
2 |
Prosedur |
1 |
166 |
3.13 |
0.35 |
3 |
Waktu Pelayanan |
1 |
174 |
3.28 |
0.36 |
4 |
Kesesuaian Biaya Pelayanan |
1 |
163 |
3.08 |
0.34 |
5 |
Produk Spesifikasi Jenis Pelayanan |
1 |
166 |
3.13 |
0.35 |
6 |
Kompetensi Pelaksana |
1 |
168 |
3.17 |
0.35 |
7 |
Perilaku Pelaksana |
1 |
165 |
3.11 |
0.35 |
8 |
Penanganan Pengaduan, Saran dan Masukan |
1 |
163 |
3.08 |
0.34 |
9 |
Sarana Dan Prasarana |
1 |
167 |
3.15 |
0.35 |
| Nilai Survey Kepuasan Masyarakat | 3.16 ( Baik ) | ||||
| Konversi | 78.93 | ||||
| Mutu Pelayanan | B (Baik) | ||||
Nilai Survey Kepuasan Masyarakat Unit Pelayanan :(Akademik) Legalisasi Dokumen. MADRASAH ALIYAH NEGERI 1 BANTUL Tahun 2024 Triwulan Ke 3 | ||
Nilai Survey Kepuasan Masyarakat |
(Akademik) Legalisasi Dokumen. |
|
78.93B (Baik) |
Responden | |
Jumlah Responden |
53 Orang |
|
Jenis Kelamin |
Laki - Laki : 31 Orang Perempuan : 26 Orang |
|
Pendidikan |
SD : 1 Orang |
|
SMP : 0 Orang |
||
SMA : 42 Orang |
||
DIII : 0 Orang |
||
SI : 8 Orang |
||
SII : 2 Orang |
||