Data Tabulasi Survey Kepuasan Masyarakat

MADRASAH ALIYAH NEGERI 1 BANTUL

Tahun 2025

No Responden Pertanyaan Total
1 2 3 4 5 6 7 8 9
1 4 4 4 4 4 4 4 4 4 36
2 3 3 4 4 3 4 4 3 3 31
3 4 4 4 4 4 4 4 4 4 36
4 3 3 4 3 3 3 3 3 3 28
5 3 3
6 3 3 3 2 3 3 3 3 3 26
7 4 4 4 4 4 4 4 3 3 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 122
8 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 108
9 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 92
Total
76
57
39
31
49
34
34
101
61
 482
Rata-Rata Pertanyaan
8.44
6.33
4.33
3.44
5.44
3.78
3.78
11.22
6.78
 53.54
Rata-Rata Unsur
76 / 1 = 76.00
76.00 / 9 = 8.44
57 / 1 = 57.00
57.00 / 9 = 6.33
39 / 1 = 39.00
39.00 / 9 = 4.33
31 / 1 = 31.00
31.00 / 9 = 3.44
49 / 1 = 49.00
49.00 / 9 = 5.44
34 / 1 = 34.00
34.00 / 9 = 3.78
34 / 1 = 34.00
34.00 / 9 = 3.78
101 / 1 = 101.00
101.00 / 9 = 11.22
61 / 1 = 61.00
61.00 / 9 = 6.78
53.56
Rata-Rata Tertimbang Unsur
76.00 / 9 = 8.44
8.44 X (1/9)
8.44 X 0.111 = 0.94
57.00 / 9 = 6.33
6.33 X (1/9)
6.33 X 0.111 = 0.70
39.00 / 9 = 4.33
4.33 X (1/9)
4.33 X 0.111 = 0.48
31.00 / 9 = 3.44
3.44 X (1/9)
3.44 X 0.111 = 0.38
49.00 / 9 = 5.44
5.44 X (1/9)
5.44 X 0.111 = 0.60
34.00 / 9 = 3.78
3.78 X (1/9)
3.78 X 0.111 = 0.42
34.00 / 9 = 3.78
3.78 X (1/9)
3.78 X 0.111 = 0.42
101.00 / 9 = 11.22
11.22 X (1/9)
11.22 X 0.111 = 1.25
61.00 / 9 = 6.78
6.78 X (1/9)
6.78 X 0.111 = 0.75
5.95
No Unsur Jumlah Pertanyaan Total Nilai Nilai Rata-Rata Unsur Nilai Rata-Rata Tertimbang Unsur
1
Persyaratan
1
76
8.44
0.94
2
Prosedur
1
57
6.33
0.70
3
Waktu Pelayanan
1
39
4.33
0.48
4
Kesesuaian Biaya Pelayanan
1
31
3.44
0.38
5
Produk Spesifikasi Jenis Pelayanan
1
49
5.44
0.60
6
Kompetensi Pelaksana
1
34
3.78
0.42
7
Perilaku Pelaksana
1
34
3.78
0.42
8
Penanganan Pengaduan, Saran dan Masukan
1
101
11.22
1.25
9
Sarana Dan Prasarana
1
61
6.78
0.75
Indexs Survey Kepuasan Masyarakat 5.95 ( )
Konversi 148.77
Mutu Pelayanan