Data Tabulasi Survey Kepuasan Masyarakat

MADRASAH ALIYAH NEGERI 1 BANTUL

Tahun 2025

No Responden Pertanyaan Total
1 2 3 4 5 6 7 8 9
1 1 2 3 3 1 3 3 2 3 21
2 4 4 4 3 4 4 4 3 3 33
3 3 3 4 3 3 3 3 3 3 28
4 3 3 3 3 3 3 3 3 3 27
5 4 4 4 3 4 4 4 4 4 35
6 3 3 3 4 4 4 4 4 4 33
7 3 3 4 3 3 4 3 3 3 29
8 3 3 3 3 3 3 3 3 3 27
9 4 4 4 4 4 4 4 4 4 36
10 3 3 4 3 3 3 3 3 3 28
11 4 4 4 4 4 4 4 4 4 36
Total
35
36
40
36
36
39
38
36
37
 333
Rata-Rata Pertanyaan
3.18
3.27
3.64
3.27
3.27
3.55
3.45
3.27
3.36
 30.26
Rata-Rata Unsur
35 / 1 = 35.00
35.00 / 11 = 3.18
36 / 1 = 36.00
36.00 / 11 = 3.27
40 / 1 = 40.00
40.00 / 11 = 3.64
36 / 1 = 36.00
36.00 / 11 = 3.27
36 / 1 = 36.00
36.00 / 11 = 3.27
39 / 1 = 39.00
39.00 / 11 = 3.55
38 / 1 = 38.00
38.00 / 11 = 3.45
36 / 1 = 36.00
36.00 / 11 = 3.27
37 / 1 = 37.00
37.00 / 11 = 3.36
30.27
Rata-Rata Tertimbang Unsur
35.00 / 11 = 3.18
3.18 X (1/9)
3.18 X 0.111 = 0.35
36.00 / 11 = 3.27
3.27 X (1/9)
3.27 X 0.111 = 0.36
40.00 / 11 = 3.64
3.64 X (1/9)
3.64 X 0.111 = 0.40
36.00 / 11 = 3.27
3.27 X (1/9)
3.27 X 0.111 = 0.36
36.00 / 11 = 3.27
3.27 X (1/9)
3.27 X 0.111 = 0.36
39.00 / 11 = 3.55
3.55 X (1/9)
3.55 X 0.111 = 0.39
38.00 / 11 = 3.45
3.45 X (1/9)
3.45 X 0.111 = 0.38
36.00 / 11 = 3.27
3.27 X (1/9)
3.27 X 0.111 = 0.36
37.00 / 11 = 3.36
3.36 X (1/9)
3.36 X 0.111 = 0.37
3.36
No Unsur Jumlah Pertanyaan Total Nilai Nilai Rata-Rata Unsur Nilai Rata-Rata Tertimbang Unsur
1
Persyaratan
1
35
3.18
0.35
2
Prosedur
1
36
3.27
0.36
3
Waktu Pelayanan
1
40
3.64
0.40
4
Kesesuaian Biaya Pelayanan
1
36
3.27
0.36
5
Produk Spesifikasi Jenis Pelayanan
1
36
3.27
0.36
6
Kompetensi Pelaksana
1
39
3.55
0.39
7
Perilaku Pelaksana
1
38
3.45
0.38
8
Penanganan Pengaduan, Saran dan Masukan
1
36
3.27
0.36
9
Sarana Dan Prasarana
1
37
3.36
0.37
Indexs Survey Kepuasan Masyarakat 3.36 ( Baik )
Konversi 84.09
Mutu Pelayanan B (Baik)