Data Tabulasi Survey Kepuasan Masyarakat

MADRASAH ALIYAH NEGERI 1 BANTUL

Tahun 2024

No Responden Pertanyaan Total
1 2 3 4 5 6 7 8 9
1 4 4 4 4 4 3 4 4 4 35
2 4 4 3 4 4 4 4 4 4 35
3 4 4 4 4 4 4 4 3 3 34
4 4 4 4 4 4 4 3 3 4 34
5 4 4 3 3 4 3 4 4 3 32
6 4 4 4 4 4 4 4 4 4 36
7 3 3 4 3 3 3 4 3 3 29
8 4 4 4 3 4 3 4 3 4 33
9 3 4 3 3 4 4 4 4 4 33
10 4 4 4 4 4 4 3 4 4 35
Total
38
39
37
36
39
36
38
36
37
 336
Rata-Rata Pertanyaan
3.80
3.90
3.70
3.60
3.90
3.60
3.80
3.60
3.70
 33.6
Rata-Rata Unsur
38 / 1 = 38.00
38.00 / 10 = 3.80
39 / 1 = 39.00
39.00 / 10 = 3.90
37 / 1 = 37.00
37.00 / 10 = 3.70
36 / 1 = 36.00
36.00 / 10 = 3.60
39 / 1 = 39.00
39.00 / 10 = 3.90
36 / 1 = 36.00
36.00 / 10 = 3.60
38 / 1 = 38.00
38.00 / 10 = 3.80
36 / 1 = 36.00
36.00 / 10 = 3.60
37 / 1 = 37.00
37.00 / 10 = 3.70
33.60
Rata-Rata Tertimbang Unsur
38.00 / 10 = 3.80
3.80 X (1/9)
3.80 X 0.111 = 0.42
39.00 / 10 = 3.90
3.90 X (1/9)
3.90 X 0.111 = 0.43
37.00 / 10 = 3.70
3.70 X (1/9)
3.70 X 0.111 = 0.41
36.00 / 10 = 3.60
3.60 X (1/9)
3.60 X 0.111 = 0.40
39.00 / 10 = 3.90
3.90 X (1/9)
3.90 X 0.111 = 0.43
36.00 / 10 = 3.60
3.60 X (1/9)
3.60 X 0.111 = 0.40
38.00 / 10 = 3.80
3.80 X (1/9)
3.80 X 0.111 = 0.42
36.00 / 10 = 3.60
3.60 X (1/9)
3.60 X 0.111 = 0.40
37.00 / 10 = 3.70
3.70 X (1/9)
3.70 X 0.111 = 0.41
3.73
No Unsur Jumlah Pertanyaan Total Nilai Nilai Rata-Rata Unsur Nilai Rata-Rata Tertimbang Unsur
1
Persyaratan
1
38
3.80
0.42
2
Prosedur
1
39
3.90
0.43
3
Waktu Pelayanan
1
37
3.70
0.41
4
Kesesuaian Biaya Pelayanan
1
36
3.60
0.40
5
Produk Spesifikasi Jenis Pelayanan
1
39
3.90
0.43
6
Kompetensi Pelaksana
1
36
3.60
0.40
7
Perilaku Pelaksana
1
38
3.80
0.42
8
Penanganan Pengaduan, Saran dan Masukan
1
36
3.60
0.40
9
Sarana Dan Prasarana
1
37
3.70
0.41
Indexs Survey Kepuasan Masyarakat 3.73 ( Sangat Baik )
Konversi 93.33
Mutu Pelayanan A (Sangat Baik)