Data Tabulasi Survey Kepuasan Masyarakat

Unit Pelayanan : (Sarana Prasarana) Penggunaan ATK

MADRASAH ALIYAH NEGERI 1 BANTUL

Tahun 2025

No Responden Pertanyaan Total
1 2 3 4 5 6 7 8 9
1 4 4 4 4 4 4 4 3 3 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 122
2 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 108
Total
52
8
16
10
28
12
12
52
40
 230
Rata-Rata Pertanyaan
26.00
4.00
8.00
5.00
14.00
6.00
6.00
26.00
20.00
 115
Rata-Rata Unsur
52 / 1 = 52.00
52.00 / 2 = 26.00
8 / 1 = 8.00
8.00 / 2 = 4.00
16 / 1 = 16.00
16.00 / 2 = 8.00
10 / 1 = 10.00
10.00 / 2 = 5.00
28 / 1 = 28.00
28.00 / 2 = 14.00
12 / 1 = 12.00
12.00 / 2 = 6.00
12 / 1 = 12.00
12.00 / 2 = 6.00
52 / 1 = 52.00
52.00 / 2 = 26.00
40 / 1 = 40.00
40.00 / 2 = 20.00
115.00
Rata-Rata Tertimbang Unsur
52.00 / 2 = 26.00
26.00 X (1/ 9)
26.00 X 0.11 = 2.89
8.00 / 2 = 4.00
4.00 X (1/ 9)
4.00 X 0.11 = 0.44
16.00 / 2 = 8.00
8.00 X (1/ 9)
8.00 X 0.11 = 0.89
10.00 / 2 = 5.00
5.00 X (1/ 9)
5.00 X 0.11 = 0.56
28.00 / 2 = 14.00
14.00 X (1/ 9)
14.00 X 0.11 = 1.56
12.00 / 2 = 6.00
6.00 X (1/ 9)
6.00 X 0.11 = 0.67
12.00 / 2 = 6.00
6.00 X (1/ 9)
6.00 X 0.11 = 0.67
52.00 / 2 = 26.00
26.00 X (1/ 9)
26.00 X 0.11 = 2.89
40.00 / 2 = 20.00
20.00 X (1/ 9)
20.00 X 0.11 = 2.22
12.78
No Unsur Jumlah Pertanyaan Total Nilai Nilai Rata-Rata Unsur Nilai Rata-Rata Tertimbang Unsur
1
Persyaratan
1
52
26.00
2.89
2
Prosedur
1
8
4.00
0.44
3
Waktu Pelayanan
1
16
8.00
0.89
4
Kesesuaian Biaya Pelayanan
1
10
5.00
0.56
5
Produk Spesifikasi Jenis Pelayanan
1
28
14.00
1.56
6
Kompetensi Pelaksana
1
12
6.00
0.67
7
Perilaku Pelaksana
1
12
6.00
0.67
8
Penanganan Pengaduan, Saran dan Masukan
1
52
26.00
2.89
9
Sarana Dan Prasarana
1
40
20.00
2.22
Indeks Survey Kepuasan Masyarakat 12.78 ( )
Konversi 319.44
Mutu Pelayanan