| No Responden | Pertanyaan | Total | ||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | ||
| 1 | 3 | 3 | 1 | 3 | 3 | 3 | 3 | 3 | 3 | 25 |
| Total | 3 |
3 |
1 |
3 |
3 |
3 |
3 |
3 |
3 |
25 |
| Rata-Rata Pertanyaan | 3.00 |
3.00 |
1.00 |
3.00 |
3.00 |
3.00 |
3.00 |
3.00 |
3.00 |
25 |
| Rata-Rata Unsur | 3 / 1 = 3.00 3.00 / 1 = 3.00 |
3 / 1 = 3.00 3.00 / 1 = 3.00 |
1 / 1 = 1.00 1.00 / 1 = 1.00 |
3 / 1 = 3.00 3.00 / 1 = 3.00 |
3 / 1 = 3.00 3.00 / 1 = 3.00 |
3 / 1 = 3.00 3.00 / 1 = 3.00 |
3 / 1 = 3.00 3.00 / 1 = 3.00 |
3 / 1 = 3.00 3.00 / 1 = 3.00 |
3 / 1 = 3.00 3.00 / 1 = 3.00 |
25.00 |
| Rata-Rata Tertimbang Unsur | 3.00 / 1 = 3.00 3.00 X (1/ 9) 3.00 X 0.11 = 0.33 |
3.00 / 1 = 3.00 3.00 X (1/ 9) 3.00 X 0.11 = 0.33 |
1.00 / 1 = 1.00 1.00 X (1/ 9) 1.00 X 0.11 = 0.11 |
3.00 / 1 = 3.00 3.00 X (1/ 9) 3.00 X 0.11 = 0.33 |
3.00 / 1 = 3.00 3.00 X (1/ 9) 3.00 X 0.11 = 0.33 |
3.00 / 1 = 3.00 3.00 X (1/ 9) 3.00 X 0.11 = 0.33 |
3.00 / 1 = 3.00 3.00 X (1/ 9) 3.00 X 0.11 = 0.33 |
3.00 / 1 = 3.00 3.00 X (1/ 9) 3.00 X 0.11 = 0.33 |
3.00 / 1 = 3.00 3.00 X (1/ 9) 3.00 X 0.11 = 0.33 |
2.78 |
| No | Unsur | Jumlah Pertanyaan | Total Nilai | Nilai Rata-Rata Unsur | Nilai Rata-Rata Tertimbang Unsur |
|---|---|---|---|---|---|
1 |
Persyaratan |
1 |
3 |
3.00 |
0.33 |
2 |
Prosedur |
1 |
3 |
3.00 |
0.33 |
3 |
Waktu Pelayanan |
1 |
1 |
1.00 |
0.11 |
4 |
Kesesuaian Biaya Pelayanan |
1 |
3 |
3.00 |
0.33 |
5 |
Produk Spesifikasi Jenis Pelayanan |
1 |
3 |
3.00 |
0.33 |
6 |
Kompetensi Pelaksana |
1 |
3 |
3.00 |
0.33 |
7 |
Perilaku Pelaksana |
1 |
3 |
3.00 |
0.33 |
8 |
Penanganan Pengaduan, Saran dan Masukan |
1 |
3 |
3.00 |
0.33 |
9 |
Sarana Dan Prasarana |
1 |
3 |
3.00 |
0.33 |
| Indeks Survey Kepuasan Masyarakat | 2.78 ( Kurang Baik ) | ||||
| Konversi | 69.44 | ||||
| Mutu Pelayanan | C (Kurang Baik) | ||||