Data Tabulasi Survey Kepuasan Masyarakat

Unit Pelayanan : (Akademik) Legalisasi Dokumen.

MADRASAH ALIYAH NEGERI 1 BANTUL

Tahun 2025

No Responden Pertanyaan Total
1 2 3 4 5 6 7 8 9
1 4 4 4 4 4 4 4 4 4 36
2 3 4 3 10
3 3 3
4 4 4 4 4 4 4 4 4 4 36
5 4 4 4 4 4 4 4 4 4 36
6 4 4 4 4 4 4 4 4 4 36
7 4 4 4 3 4 4 4 4 3 34
8 4 4 4 3 4 4 4 4 4 35
9 4 4 4 4 4 4 4 4 4 36
10 1 2 3 3 1 3 3 2 3 21
11 4 4 4 3 4 4 4 3 3 33
12 3 3 4 3 3 3 3 3 3 28
13 3 3 3 3 3 3 3 3 3 27
14 4 4 4 3 4 4 4 4 4 35
15 3 3 3 4 4 4 4 4 4 33
16 3 3 4 3 3 4 3 3 3 29
17 3 3 3 3 3 3 3 3 3 27
18 4 4 4 4 4 4 4 4 4 36
19 3 3 4 3 3 3 3 3 3 28
20 3 3 3 3 3 3 4 3 3 28
21 3 3 3 3 3 3 3 3 3 3 3 3 3 3 42
22 3 3 3 3 3 3 3 3 3 27
23 3 3 3 3 3 3 3 3 3 27
24 3 3 3 3 3 3 3 3 3 27
25 3 3
26 3 3 4 4 4 4 4 4 4 34
27 3 4 4 3 4 4 4 4 4 34
28 3 3 3 2 4 3 3 3 3 27
29 3 3 2 3 3 3 3 3 3 26
Total
95
92
110
85
90
92
92
89
89
 834
Rata-Rata Pertanyaan
3.28
3.17
3.79
2.93
3.10
3.17
3.17
3.07
3.07
 28.75
Rata-Rata Unsur
95 / 1 = 95.00
95.00 / 29 = 3.28
92 / 1 = 92.00
92.00 / 29 = 3.17
110 / 1 = 110.00
110.00 / 29 = 3.79
85 / 1 = 85.00
85.00 / 29 = 2.93
90 / 1 = 90.00
90.00 / 29 = 3.10
92 / 1 = 92.00
92.00 / 29 = 3.17
92 / 1 = 92.00
92.00 / 29 = 3.17
89 / 1 = 89.00
89.00 / 29 = 3.07
89 / 1 = 89.00
89.00 / 29 = 3.07
28.76
Rata-Rata Tertimbang Unsur
95.00 / 29 = 3.28
3.28 X (1/ 9)
3.28 X 0.11 = 0.36
92.00 / 29 = 3.17
3.17 X (1/ 9)
3.17 X 0.11 = 0.35
110.00 / 29 = 3.79
3.79 X (1/ 9)
3.79 X 0.11 = 0.42
85.00 / 29 = 2.93
2.93 X (1/ 9)
2.93 X 0.11 = 0.33
90.00 / 29 = 3.10
3.10 X (1/ 9)
3.10 X 0.11 = 0.34
92.00 / 29 = 3.17
3.17 X (1/ 9)
3.17 X 0.11 = 0.35
92.00 / 29 = 3.17
3.17 X (1/ 9)
3.17 X 0.11 = 0.35
89.00 / 29 = 3.07
3.07 X (1/ 9)
3.07 X 0.11 = 0.34
89.00 / 29 = 3.07
3.07 X (1/ 9)
3.07 X 0.11 = 0.34
3.20
No Unsur Jumlah Pertanyaan Total Nilai Nilai Rata-Rata Unsur Nilai Rata-Rata Tertimbang Unsur
1
Persyaratan
1
95
3.28
0.36
2
Prosedur
1
92
3.17
0.35
3
Waktu Pelayanan
1
110
3.79
0.42
4
Kesesuaian Biaya Pelayanan
1
85
2.93
0.33
5
Produk Spesifikasi Jenis Pelayanan
1
90
3.10
0.34
6
Kompetensi Pelaksana
1
92
3.17
0.35
7
Perilaku Pelaksana
1
92
3.17
0.35
8
Penanganan Pengaduan, Saran dan Masukan
1
89
3.07
0.34
9
Sarana Dan Prasarana
1
89
3.07
0.34
Indeks Survey Kepuasan Masyarakat 3.20 ( Baik )
Konversi 79.89
Mutu Pelayanan B (Baik)