Data Tabulasi Survey Kepuasan Masyarakat

Unit Pelayanan : (Akademik) Legalisasi Dokumen.

MADRASAH ALIYAH NEGERI 1 BANTUL

Tahun 2025

No Responden Pertanyaan Total
1 2 3 4 5 6 7 8 9
1 4 4 4 4 4 4 4 4 4 36
2 3 4 3 10
3 3 3
4 4 4 4 4 4 4 4 4 4 36
5 4 4 4 4 4 4 4 4 4 36
6 4 4 4 4 4 4 4 4 4 36
7 4 4 4 3 4 4 4 4 3 34
8 4 4 4 3 4 4 4 4 4 35
9 4 4 4 4 4 4 4 4 4 36
10 1 2 3 3 1 3 3 2 3 21
11 4 4 4 3 4 4 4 3 3 33
12 3 3 4 3 3 3 3 3 3 28
13 3 3 3 3 3 3 3 3 3 27
14 4 4 4 3 4 4 4 4 4 35
15 3 3 3 4 4 4 4 4 4 33
16 3 3 4 3 3 4 3 3 3 29
17 3 3 3 3 3 3 3 3 3 27
18 4 4 4 4 4 4 4 4 4 36
19 3 3 4 3 3 3 3 3 3 28
Total
65
64
67
58
60
63
62
60
60
 559
Rata-Rata Pertanyaan
3.42
3.37
3.53
3.05
3.16
3.32
3.26
3.16
3.16
 29.43
Rata-Rata Unsur
65 / 1 = 65.00
65.00 / 19 = 3.42
64 / 1 = 64.00
64.00 / 19 = 3.37
67 / 1 = 67.00
67.00 / 19 = 3.53
58 / 1 = 58.00
58.00 / 19 = 3.05
60 / 1 = 60.00
60.00 / 19 = 3.16
63 / 1 = 63.00
63.00 / 19 = 3.32
62 / 1 = 62.00
62.00 / 19 = 3.26
60 / 1 = 60.00
60.00 / 19 = 3.16
60 / 1 = 60.00
60.00 / 19 = 3.16
29.42
Rata-Rata Tertimbang Unsur
65.00 / 19 = 3.42
3.42 X (1/ 9)
3.42 X 0.11 = 0.38
64.00 / 19 = 3.37
3.37 X (1/ 9)
3.37 X 0.11 = 0.37
67.00 / 19 = 3.53
3.53 X (1/ 9)
3.53 X 0.11 = 0.39
58.00 / 19 = 3.05
3.05 X (1/ 9)
3.05 X 0.11 = 0.34
60.00 / 19 = 3.16
3.16 X (1/ 9)
3.16 X 0.11 = 0.35
63.00 / 19 = 3.32
3.32 X (1/ 9)
3.32 X 0.11 = 0.37
62.00 / 19 = 3.26
3.26 X (1/ 9)
3.26 X 0.11 = 0.36
60.00 / 19 = 3.16
3.16 X (1/ 9)
3.16 X 0.11 = 0.35
60.00 / 19 = 3.16
3.16 X (1/ 9)
3.16 X 0.11 = 0.35
3.27
No Unsur Jumlah Pertanyaan Total Nilai Nilai Rata-Rata Unsur Nilai Rata-Rata Tertimbang Unsur
1
Persyaratan
1
65
3.42
0.38
2
Prosedur
1
64
3.37
0.37
3
Waktu Pelayanan
1
67
3.53
0.39
4
Kesesuaian Biaya Pelayanan
1
58
3.05
0.34
5
Produk Spesifikasi Jenis Pelayanan
1
60
3.16
0.35
6
Kompetensi Pelaksana
1
63
3.32
0.37
7
Perilaku Pelaksana
1
62
3.26
0.36
8
Penanganan Pengaduan, Saran dan Masukan
1
60
3.16
0.35
9
Sarana Dan Prasarana
1
60
3.16
0.35
Indeks Survey Kepuasan Masyarakat 3.27 ( Baik )
Konversi 81.73
Mutu Pelayanan B (Baik)