Data Tabulasi Survey Kepuasan Masyarakat

MADRASAH ALIYAH NEGERI 1 BANTUL

Tahun 2025

No Responden Pertanyaan Total
1 2 3 4 5 6 7 8 9
1 3 2 5
2 4 4 4 4 4 4 4 4 4 36
3 3 4 3 10
4 3 3
5 4 4 4 4 4 4 4 4 4 36
6 4 4 4 4 4 4 4 4 4 36
7 3 3 3 3 3 3 3 3 3 27
8 4 4 4 4 4 4 4 4 4 36
9 3 3 6
10 3 3 3 3 3 4 3 3 3 28
11 3 4 3 3 3 4 3 3 3 29
12 4 4 4 4 4 4 4 4 4 36
13 4 4 4 4 4 4 4 4 4 36
14 4 4 4 3 4 4 4 4 3 34
15 4 4 4 3 4 4 4 4 4 35
16 3 4 4 3 4 4 4 4 4 34
17 4 4 4 3 4 4 4 4 4 35
18 4 4 4 4 4 4 4 4 4 36
19 4 4 4 4 4 4 4 4 4 36
20 4 4 4 4 4 4 4 3 4 35
21 4 4 4 4 4 4 4 4 4 36
22 4 4 4 4 4 4 4 4 4 36
Total
80
79
72
65
69
71
69
68
68
 641
Rata-Rata Pertanyaan
3.64
3.59
3.27
2.95
3.14
3.23
3.14
3.09
3.09
 29.14
Rata-Rata Unsur
80 / 1 = 80.00
80.00 / 22 = 3.64
79 / 1 = 79.00
79.00 / 22 = 3.59
72 / 1 = 72.00
72.00 / 22 = 3.27
65 / 1 = 65.00
65.00 / 22 = 2.95
69 / 1 = 69.00
69.00 / 22 = 3.14
71 / 1 = 71.00
71.00 / 22 = 3.23
69 / 1 = 69.00
69.00 / 22 = 3.14
68 / 1 = 68.00
68.00 / 22 = 3.09
68 / 1 = 68.00
68.00 / 22 = 3.09
29.14
Rata-Rata Tertimbang Unsur
80.00 / 22 = 3.64
3.64 X (1/9)
3.64 X 0.111 = 0.40
79.00 / 22 = 3.59
3.59 X (1/9)
3.59 X 0.111 = 0.40
72.00 / 22 = 3.27
3.27 X (1/9)
3.27 X 0.111 = 0.36
65.00 / 22 = 2.95
2.95 X (1/9)
2.95 X 0.111 = 0.33
69.00 / 22 = 3.14
3.14 X (1/9)
3.14 X 0.111 = 0.35
71.00 / 22 = 3.23
3.23 X (1/9)
3.23 X 0.111 = 0.36
69.00 / 22 = 3.14
3.14 X (1/9)
3.14 X 0.111 = 0.35
68.00 / 22 = 3.09
3.09 X (1/9)
3.09 X 0.111 = 0.34
68.00 / 22 = 3.09
3.09 X (1/9)
3.09 X 0.111 = 0.34
3.24
No Unsur Jumlah Pertanyaan Total Nilai Nilai Rata-Rata Unsur Nilai Rata-Rata Tertimbang Unsur
1
Persyaratan
1
80
3.64
0.40
2
Prosedur
1
79
3.59
0.40
3
Waktu Pelayanan
1
72
3.27
0.36
4
Kesesuaian Biaya Pelayanan
1
65
2.95
0.33
5
Produk Spesifikasi Jenis Pelayanan
1
69
3.14
0.35
6
Kompetensi Pelaksana
1
71
3.23
0.36
7
Perilaku Pelaksana
1
69
3.14
0.35
8
Penanganan Pengaduan, Saran dan Masukan
1
68
3.09
0.34
9
Sarana Dan Prasarana
1
68
3.09
0.34
Indexs Survey Kepuasan Masyarakat 3.24 ( Baik )
Konversi 80.93
Mutu Pelayanan B (Baik)