Data Tabulasi Survey Kepuasan Masyarakat

MADRASAH ALIYAH NEGERI 1 BANTUL

Tahun 2024

No Responden Pertanyaan Total
1 2 3 4 5 6 7 8 9
1 4 4 4 4 4 4 4 4 4 36
2 3 3 2 3 3 3 3 3 3 26
3 3 2 3 3 3 2 3 3 2 24
4 3 3 3 3 4 4 3 3 4 30
5 3 2 2 3 3 3 3 3 3 25
6 3 3 3 3 3 3 3 3 3 27
7 3 3 3 3 3 3 3 3 3 27
8 3 3 2 2 2 3 2 2 3 22
9 3 3 3 3 3 3 3 3 3 27
10 3 4 4 3 3 4 4 4 4 33
Total
31
30
29
30
31
32
31
31
32
 277
Rata-Rata Pertanyaan
3.10
3.00
2.90
3.00
3.10
3.20
3.10
3.10
3.20
 27.7
Rata-Rata Unsur
31 / 1 = 31.00
31.00 / 10 = 3.10
30 / 1 = 30.00
30.00 / 10 = 3.00
29 / 1 = 29.00
29.00 / 10 = 2.90
30 / 1 = 30.00
30.00 / 10 = 3.00
31 / 1 = 31.00
31.00 / 10 = 3.10
32 / 1 = 32.00
32.00 / 10 = 3.20
31 / 1 = 31.00
31.00 / 10 = 3.10
31 / 1 = 31.00
31.00 / 10 = 3.10
32 / 1 = 32.00
32.00 / 10 = 3.20
27.70
Rata-Rata Tertimbang Unsur
31.00 / 10 = 3.10
3.10 X (1/9)
3.10 X 0.111 = 0.34
30.00 / 10 = 3.00
3.00 X (1/9)
3.00 X 0.111 = 0.33
29.00 / 10 = 2.90
2.90 X (1/9)
2.90 X 0.111 = 0.32
30.00 / 10 = 3.00
3.00 X (1/9)
3.00 X 0.111 = 0.33
31.00 / 10 = 3.10
3.10 X (1/9)
3.10 X 0.111 = 0.34
32.00 / 10 = 3.20
3.20 X (1/9)
3.20 X 0.111 = 0.36
31.00 / 10 = 3.10
3.10 X (1/9)
3.10 X 0.111 = 0.34
31.00 / 10 = 3.10
3.10 X (1/9)
3.10 X 0.111 = 0.34
32.00 / 10 = 3.20
3.20 X (1/9)
3.20 X 0.111 = 0.36
3.08
No Unsur Jumlah Pertanyaan Total Nilai Nilai Rata-Rata Unsur Nilai Rata-Rata Tertimbang Unsur
1
Persyaratan
1
31
3.10
0.34
2
Prosedur
1
30
3.00
0.33
3
Waktu Pelayanan
1
29
2.90
0.32
4
Kesesuaian Biaya Pelayanan
1
30
3.00
0.33
5
Produk Spesifikasi Jenis Pelayanan
1
31
3.10
0.34
6
Kompetensi Pelaksana
1
32
3.20
0.36
7
Perilaku Pelaksana
1
31
3.10
0.34
8
Penanganan Pengaduan, Saran dan Masukan
1
31
3.10
0.34
9
Sarana Dan Prasarana
1
32
3.20
0.36
Indexs Survey Kepuasan Masyarakat 3.08 ( Baik )
Konversi 76.94
Mutu Pelayanan B (Baik)