Data Tabulasi Survey Kepuasan Masyarakat

MADRASAH ALIYAH NEGERI 1 BANTUL

Tahun 2025

No Responden Pertanyaan Total
1 2 3 4 5 6 7 8 9
1 3 2 5
2 4 4 4 4 4 4 4 4 4 36
3 3 4 3 10
4 3 3
5 4 4 4 4 4 4 4 4 4 36
6 4 4 4 4 4 4 4 4 4 36
7 3 3 3 3 3 3 3 3 3 27
8 4 4 4 4 4 4 4 4 4 36
9 3 3 6
10 3 3 3 3 3 4 3 3 3 28
11 3 4 3 3 3 4 3 3 3 29
12 4 4 4 4 4 4 4 4 4 36
13 4 4 4 4 4 4 4 4 4 36
14 4 4 4 3 4 4 4 4 3 34
15 4 4 4 3 4 4 4 4 4 35
16 3 4 4 3 4 4 4 4 4 34
17 4 4 4 3 4 4 4 4 4 35
18 4 4 4 4 4 4 4 4 4 36
19 4 4 4 4 4 4 4 4 4 36
20 4 4 4 4 4 4 4 3 4 35
21 4 4 4 4 4 4 4 4 4 36
22 4 4 4 4 4 4 4 4 4 36
23 1 2 3 3 1 3 3 2 3 21
24 4 4 4 3 4 4 4 3 3 33
25 3 3 4 3 3 3 3 3 3 28
26 3 3 3 3 3 3 3 3 3 27
27 4 4 4 3 4 4 4 4 4 35
28 3 3 3 4 4 4 4 4 4 33
29 3 3 4 3 3 4 3 3 3 29
30 3 3 3 3 3 3 3 3 3 27
31 4 4 4 4 4 4 4 4 4 36
32 3 3 4 3 3 3 3 3 3 28
33 4 4 4 4 4 4 4 4 4 36
34 3 4 4 4 4 4 4 4 4 35
35 3 3 3 3 3 3 4 3 3 28
36 3 3 3 3 3 3 3 3 3 27
37 3 3 3 3 3 3 3 3 3 3 3 3 3 3 42
38 3 3 3 3 3 3 3 3 3 27
39 3 3 3 3 3 3 3 3 3 27
40 3 3 3 3 3 3 3 3 3 27
41 3 3 4 3 3 3 4 3 3 29
42 3 3
43 3 3 4 4 4 4 4 4 4 34
44 3 4 4 3 4 4 4 4 4 34
45 3 3 3 2 4 3 3 3 3 27
46 3 3 2 3 3 3 3 3 3 26
47 4 4 4 3 4 4 4 4 4 35
48 4 4 4 4 4 4 4 4 4 36
Total
162
161
174
145
153
157
156
151
152
 1411
Rata-Rata Pertanyaan
3.38
3.35
3.63
3.02
3.19
3.27
3.25
3.15
3.17
 29.41
Rata-Rata Unsur
162 / 1 = 162.00
162.00 / 48 = 3.38
161 / 1 = 161.00
161.00 / 48 = 3.35
174 / 1 = 174.00
174.00 / 48 = 3.63
145 / 1 = 145.00
145.00 / 48 = 3.02
153 / 1 = 153.00
153.00 / 48 = 3.19
157 / 1 = 157.00
157.00 / 48 = 3.27
156 / 1 = 156.00
156.00 / 48 = 3.25
151 / 1 = 151.00
151.00 / 48 = 3.15
152 / 1 = 152.00
152.00 / 48 = 3.17
29.40
Rata-Rata Tertimbang Unsur
162.00 / 48 = 3.38
3.38 X (1/9)
3.38 X 0.111 = 0.38
161.00 / 48 = 3.35
3.35 X (1/9)
3.35 X 0.111 = 0.37
174.00 / 48 = 3.63
3.63 X (1/9)
3.63 X 0.111 = 0.40
145.00 / 48 = 3.02
3.02 X (1/9)
3.02 X 0.111 = 0.34
153.00 / 48 = 3.19
3.19 X (1/9)
3.19 X 0.111 = 0.35
157.00 / 48 = 3.27
3.27 X (1/9)
3.27 X 0.111 = 0.36
156.00 / 48 = 3.25
3.25 X (1/9)
3.25 X 0.111 = 0.36
151.00 / 48 = 3.15
3.15 X (1/9)
3.15 X 0.111 = 0.35
152.00 / 48 = 3.17
3.17 X (1/9)
3.17 X 0.111 = 0.35
3.27
No Unsur Jumlah Pertanyaan Total Nilai Nilai Rata-Rata Unsur Nilai Rata-Rata Tertimbang Unsur
1
Persyaratan
1
162
3.38
0.38
2
Prosedur
1
161
3.35
0.37
3
Waktu Pelayanan
1
174
3.63
0.40
4
Kesesuaian Biaya Pelayanan
1
145
3.02
0.34
5
Produk Spesifikasi Jenis Pelayanan
1
153
3.19
0.35
6
Kompetensi Pelaksana
1
157
3.27
0.36
7
Perilaku Pelaksana
1
156
3.25
0.36
8
Penanganan Pengaduan, Saran dan Masukan
1
151
3.15
0.35
9
Sarana Dan Prasarana
1
152
3.17
0.35
Indexs Survey Kepuasan Masyarakat 3.27 ( Baik )
Konversi 81.66
Mutu Pelayanan B (Baik)