Data Tabulasi Survey Kepuasan Masyarakat

MADRASAH ALIYAH NEGERI 1 BANTUL

Tahun 2025

No Responden Pertanyaan Total
1 2 3 4 5 6 7 8 9
1 3 2 5
2 4 4 4 4 4 4 4 4 4 36
3 3 4 3 10
4 3 3
5 4 4 4 4 4 4 4 4 4 36
6 4 4 4 4 4 4 4 4 4 36
7 3 3 3 3 3 3 3 3 3 27
8 4 4 4 4 4 4 4 4 4 36
9 3 3 6
10 3 3 3 3 3 4 3 3 3 28
11 3 4 3 3 3 4 3 3 3 29
12 4 4 4 4 4 4 4 4 4 36
13 4 4 4 4 4 4 4 4 4 36
14 4 4 4 3 4 4 4 4 3 34
15 4 4 4 3 4 4 4 4 4 35
16 3 4 4 3 4 4 4 4 4 34
17 4 4 4 3 4 4 4 4 4 35
18 4 4 4 4 4 4 4 4 4 36
19 4 4 4 4 4 4 4 4 4 36
20 4 4 4 4 4 4 4 3 4 35
21 4 4 4 4 4 4 4 4 4 36
22 4 4 4 4 4 4 4 4 4 36
23 1 2 3 3 1 3 3 2 3 21
24 4 4 4 3 4 4 4 3 3 33
25 3 3 4 3 3 3 3 3 3 28
26 3 3 3 3 3 3 3 3 3 27
27 4 4 4 3 4 4 4 4 4 35
28 3 3 3 4 4 4 4 4 4 33
29 3 3 4 3 3 4 3 3 3 29
30 3 3 3 3 3 3 3 3 3 27
31 4 4 4 4 4 4 4 4 4 36
32 3 3 4 3 3 3 3 3 3 28
Total
111
111
108
97
101
106
103
100
101
 938
Rata-Rata Pertanyaan
3.47
3.47
3.38
3.03
3.16
3.31
3.22
3.13
3.16
 29.33
Rata-Rata Unsur
111 / 1 = 111.00
111.00 / 32 = 3.47
111 / 1 = 111.00
111.00 / 32 = 3.47
108 / 1 = 108.00
108.00 / 32 = 3.38
97 / 1 = 97.00
97.00 / 32 = 3.03
101 / 1 = 101.00
101.00 / 32 = 3.16
106 / 1 = 106.00
106.00 / 32 = 3.31
103 / 1 = 103.00
103.00 / 32 = 3.22
100 / 1 = 100.00
100.00 / 32 = 3.13
101 / 1 = 101.00
101.00 / 32 = 3.16
29.31
Rata-Rata Tertimbang Unsur
111.00 / 32 = 3.47
3.47 X (1/9)
3.47 X 0.111 = 0.39
111.00 / 32 = 3.47
3.47 X (1/9)
3.47 X 0.111 = 0.39
108.00 / 32 = 3.38
3.38 X (1/9)
3.38 X 0.111 = 0.38
97.00 / 32 = 3.03
3.03 X (1/9)
3.03 X 0.111 = 0.34
101.00 / 32 = 3.16
3.16 X (1/9)
3.16 X 0.111 = 0.35
106.00 / 32 = 3.31
3.31 X (1/9)
3.31 X 0.111 = 0.37
103.00 / 32 = 3.22
3.22 X (1/9)
3.22 X 0.111 = 0.36
100.00 / 32 = 3.13
3.13 X (1/9)
3.13 X 0.111 = 0.35
101.00 / 32 = 3.16
3.16 X (1/9)
3.16 X 0.111 = 0.35
3.26
No Unsur Jumlah Pertanyaan Total Nilai Nilai Rata-Rata Unsur Nilai Rata-Rata Tertimbang Unsur
1
Persyaratan
1
111
3.47
0.39
2
Prosedur
1
111
3.47
0.39
3
Waktu Pelayanan
1
108
3.38
0.38
4
Kesesuaian Biaya Pelayanan
1
97
3.03
0.34
5
Produk Spesifikasi Jenis Pelayanan
1
101
3.16
0.35
6
Kompetensi Pelaksana
1
106
3.31
0.37
7
Perilaku Pelaksana
1
103
3.22
0.36
8
Penanganan Pengaduan, Saran dan Masukan
1
100
3.13
0.35
9
Sarana Dan Prasarana
1
101
3.16
0.35
Indexs Survey Kepuasan Masyarakat 3.26 ( Baik )
Konversi 81.42
Mutu Pelayanan B (Baik)